FAQ

HOW DO I PLACE AN ORDER ONLINE?

YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER ON MITCHELLCCO. HOWEVER, WE SUGGEST REGISTERING FOR ACCESS TO EXCLUSIVE SERVICES.

BROWSE OUR CATALOG, SELECT A CATEGORY OR A SUB CATEGORY FROM THE NAVIGATION MENU, OR CLICK INTO OUR SELECTION FEATURED ON OUR HOMEPAGE. TO FIND A SPECIFIC ITEM, USE OUR [FILTERS] TO NARROW THE CATEGORY RESULTS OR TYPE A QUERY IN THE WEBSITE SEARCH BAR.

ONCE YOU HAVE SELECTED YOUR PRODUCT, CHOOSE YOUR DESIRED COLOR AND SIZE (IF APPLICABLE) AND ADD IT TO YOUR SHOPPING BAG BY CLICKING [ADD].TO COMPLETE YOUR PURCHASE AT A LATER TIME, ADD THE PRODUCT TO YOUR WISHLIST BY CLICKING [SAVE]. ONCE YOU ADD THE FIRST PRODUCT TO YOUR SHOPPING BAG, THE QUANTITY OF ITS CONTENTS WILL INCREASE FROM 0 TO 1.

ONCE YOU HAVE FINISHED SHOPPING, CLICK ON [CART] OR [CHECKOUT] TO BE LED TO THE CHECKOUT PROCESS. SHOULD YOU REQUIRE INFORMATION OR ASSISTANCE, PLEASE CONTACT OUR CLIENT SERVICE.

 

ARE ALL OF YOUR PRODUCTS AVAILABLE ON YOUR WEBSITE?

IF YOU DO NOT SEE A PRODUCT THAT YOU ARE LOOKING FOR ON OUR WEBSITE, PLEASE CONTACT OUR CLIENT SERVICE. ONE OF OUR ADVISORS WILL BE HAPPY TO ASSIST YOU WITH YOUR SEARCH.

 

CAN YOU NOTIFY ME WHEN AN ITEM IS BACK IN STOCK?

TO RECEIVE AN EMAIL NOTIFICATION WHEN AN ITEM IS BACK IN STOCK, USE OUR [NOTIFY ME] FEATURE ON THE PRODUCT PAGE, OR CONTACT OUR CLIENT SERVICE.

 

HOW DO I TRACK THE STATUS OF MY ORDER?

UPDATES ON YOUR ORDER STATUS WILL BE SENT TO YOU BY EMAIL. YOU MAY ALSO TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR MITCHELLCCO ACCOUNT.
 
FOR MORE INFORMATION, PLEASE CONTACT OUR CLIENT SERVICE.

 

I DON'T HAVE AN ORDER CONFIRMATION EMAIL; IT'S BEEN OVER 24 HOURS SINCE I PLACED MY ORDER. WHAT DO I DO?

YOU MAY EXPERIENCE A FEW MINUTES' DELAY BETWEEN PLACING YOUR ORDER AND RECEIVING YOUR ORDER CONFIRMATION.

 
IF YOU HAVE NOT RECEIVED AN ORDER CONFIRMATION WITHIN 24 HOURS, PLEASE CHECK YOUR SPAM INBOX.
 
IF YOU STILL HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE CONTACT OUR CLIENT SERVICE.

 

CAN I CANCEL OR MODIFY MY ORDER?

IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE CONTACT OUR CLIENT SERVICE AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN SUBMITTED, WE CANNOT GUARANTEE THAT THE PURCHASE CAN BE CANCELLED OR MODIFIED. HOWEVER, WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOUR REQUEST.

IF YOU WOULD LIKE TO RETURN AN ORDER THAT YOU HAVE RECEIVED, PLEASE REFER TO THE RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL PROCESS A REFUND OR AN EXCHANGE AS REQUESTED.